Help Center
Find quick answers about availability, orders, shipping, sizing, special occasions, and more.
Availability & Special Orders
Orders
Shipping
Returns & Exchanges
Communion
Christening
Flower Girl
Sizing
Payments
Account
Policies
Availability & Special Orders
Some items are kept in-house, while others are available through our designers and shipped to us as needed.
A special order item is not kept in our physical inventory and is ordered individually after you place your purchase.
Most special orders arrive within 1–3 weeks, depending on the designer and item availability.
If a designer discontinues or runs out of a style, we will contact you immediately with alternatives or a full refund.
Yes! Many Communion and Flower Girl gowns are available by request. Contact us and we’ll check availability.
No. Prices are the same unless additional customization is requested.
Most Special Order items follow the same return policy as stocked items unless otherwise noted on the product page.
Orders
Add items to your cart, then proceed to checkout for secure payment and confirmation.
Orders can be modified within 2 hours. Contact us immediately for help.
Yes, you will receive both an order confirmation and a tracking notification once shipped.
Yes, and you may return any unworn items that don’t fit.
All orders must be placed online to ensure accuracy and secure checkout.
Contact us immediately so we can update your address before shipment.
Shipping
We offer Standard, Expedited, and Rush shipping options.
Standard delivery is usually 3–7 business days.
Yes. Expedited and Rush options are available at checkout.
Yes, we ship to P.O. Boxes and APO/FPO addresses.
Your tracking number is emailed once your order ships.
Please check with household members, neighbors, and your mailbox. If still missing, contact us and your local post office.
Returns & Exchanges
Returns accepted within 14 days of delivery in unworn condition with original tags.
Yes! Exchanges are common, especially when sizing doesn’t match expectations.
You have 14 days from delivery to initiate a return or exchange.
Return shipping is the buyer’s responsibility unless the item is defective or incorrect.
Refunds are issued 2–5 business days after receiving the return.
Yes, trying on is fine! Just avoid makeup, deodorant, and stains.
Final sale includes clearance, personalized items, and products marked “Final Sale.”
Communion
Most do, but always check the dress-specific size chart for accuracy.
Veils, gloves, headbands, tiaras, and cross necklaces are popular choices.
Yes, our styles follow traditional Communion guidelines for modesty and reverence.
Yes, many Communion dresses come in extended sizes for the perfect fit.
Order 4–6 weeks in advance to allow for delivery and alterations.
Absolutely! Contact us and we’ll gladly send additional photos or measurements.
Christening
Yes, they are designed with soft fabrics for infant comfort.
Yes, many gowns suit both boys and girls.
Our gowns use satin, cotton, lace, and soft blends for comfort and elegance.
Yes—matching shoes, hats, blankets, and bibs are available.
Yes, provided the item is unworn and within the return window.
Flower Girl
Yes, many styles include customizable sashes or accessories.
Yes—sizes range from toddler to pre-teen.
Yes. Order together to ensure color consistency.
Some include sashes or bows; additional accessories are sold separately.
Order 4–8 weeks before the event to allow for fitting.
Sizing
Match your child’s measurements to our size charts for each dress.
Yes, each dress includes its own measurement chart.
We recommend sizing up when between sizes.
Some styles include adjustable features. Check each product description.
Measure chest, waist, and height using a soft measuring tape.
Some dresses may require small adjustments for a perfect fit.
Payments
We accept major credit cards, debit cards, and secure online payment options.
If available in your region, installment options appear at checkout automatically.
Yes—our site uses encrypted checkout and secure processors.
You may use a gift card plus a single payment method.
Account
No, but creating one makes tracking and checkout easier.
Click “My Account” at the top of the site, then select “Create Account.”
Select “Forgot Password” on the login page to reset via email.
Yes—save them in your account dashboard for easier future sizing.
Past orders appear under “Order History” after logging in.
Policies
All policies—including returns, shipping, and privacy—are listed in the footer under “Policies.”
We do not adjust prices on past orders after promotions end.
No, we do not charge restocking fees.
Your information is encrypted and never sold or shared.
Contact us within 3 days of delivery with photos. We will replace or refund the item.

